FAQs

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How do I place an order?

You may either place an order online or complete a form and fax or email the order to us. If you are a first time client, we ask that you complete a new client agreement.  If it's been over a year since we've appeared for you, we ask that you complete a credit card authorization form.  All [...]

What are your rates?

Rates vary by type of appearance and sometimes by court.  Please refer to the schedule of rates for specifics.

How do I confirm my order?

Please call us to confirm that we have received your fax order.  If you email your order or submit an order online, call if you don't receive an email receipt from us.

Why do I have to call to confirm?

If we don't receive your order, we won't be able to call you to tell you that.  Emails and faxes get misdirected, lost, or just don't get here.  Having you call us is the only way to guarantee that we have your order.

How do I know you will appear?

When you call to confirm receipt, you are confirming not only that we have your order but also that 1) it is logged onto our calendar and 2) a hard copy is placed in the date file.  This duplicate system insures that nothing gets lost within our office.  If there is a problem with booking [...]

Can I speak to the attorney who is going to appear?

We provide our attorney contact information on a "need to know" basis.  If you feel, after giving good details on your order form, that speaking to an attorney is necessary for your hearing, please write that on our order form or tell us when you call in to confirm receipt.  We will provide that information [...]

How do I get the results from the appearance?

We will fax or email you the results (to the number you provided on your order form) within minutes of our receiving them from appearance counsel.  The majority of reports are received and sent out the same day as the appearance.

When will you bill me?

The invoice for the appearance is listed at the bottom of the report.  If you are a new client, we require a credit card authorization form (part of the new client agreement) up front with your order

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